Support & Help Center

Arena Rivalry Club (TeamUp) · Member Assistance & App Store Support

Need help with your account, tracking workouts, booking a trainer, or connecting your music? Our team is here to assist you.

Frequently Asked Questions

1. How do I delete my account and personal data?

We respect your privacy and provide a self-service account deletion directly within the mobile app:

1. Open the Arena Rivalry Club app.
2. Tap on your Profile tab (bottom right).
3. Tap the Settings icon (gear icon) in the upper corner.
4. Scroll down to Account Actions and tap Delete Account.
5. Confirm deletion. Your profile, photos, workouts, GPS route history, and matching data will be permanently purged from our active systems.

If you have deleted the app and cannot access it, you may also email support@teamup.fitness with the subject "Account Deletion Request" from your registered email address, and our team will process your deletion within 48 hours.

2. How do I report abusive users or inappropriate content?

We maintain zero tolerance for harassment, offensive content, or safety violations:

• On any user's profile, post, or message thread, tap the ••• (More) or Flag/Report icon.
• Select the reason for your report and submit.
• You can also tap Block User to instantly prevent that person from seeing your profile or sending messages.
• Reports are reviewed by human moderators within 24 hours.

3. How do I manage or cancel a subscription?

Subscriptions purchased on iOS are managed directly through Apple StoreKit:

• Open your iPhone Settings app.
• Tap on your Apple ID name at the top.
• Tap Subscriptions.
• Select Arena Rivalry Club and tap Cancel Subscription.

4. How do I request a refund for a trainer session?

In-person trainer bookings are processed through Stripe. To request a refund or reschedule, go to your Bookings screen in the app or contact your trainer directly in chat. If you cannot reach an agreement or suspect fraud, contact support@teamup.fitness with your booking ID.